Because of our respect and understanding of your rights, we have developed this policy, which discloses our privacy practices and describes the information we collect about you during your use of this Website and what we may do with that information.
Your use of, and/or access to this Website constitutes your agreement to our Privacy Policy. We have the right to amend the Privacy Policy at any time.
Since you are bound by the Privacy Policy, we recommend you should periodically refer to them in this document and elsewhere on the Website. For questions or comments concerning our Privacy Policy, please contact info@udyogpro.com
The Information We Collect and How We Use It:
Non-Personal and Aggregated Information Collected Automatically. When you visit our Site, we log general data, such as your domain name (e.g., google.com, yahoo.com), the name of the Web page from which you entered our Site, which pages you visit on our Site, and how much time you spend on each page. We use this information to continually monitor and improve our Site and for internal analysis. In particular, we use IP addresses to analyze trends, administer the Site, track user's movement, and gather information for aggregate use.
Personal Information That You Choose to Submit. As a visitor to our Site, you may choose to use the Site to send us personal information (e.g., your name, mailing address, telephone number, e-mail address), for example, when you send a question via the Site, register for a special service, submit your resume through our Site. Anytime you submit personal information for a specific purpose using the Site, your information is used for that purpose only, unless you consent otherwise or as required by law. When you submit personal information to Udyogpro on this Site, you understand and agree that this information may be transferred across national boundaries and may be stored and processed in another country, which may not provide privacy protections similar to those your country provides.
We do not send unsolicited e-mail to you or other visitors to our Site. We may use e-mail to respond to e-mail messages from you, where necessary, to confirm information received online from you and to engage in other communication that you have authorized or that we have determined necessary to more effectively service you and our customers.
In many cases, you choose the amount of information you supply (e.g., when sending us information through the Site, you may choose to include only an e-mail address - not a telephone number or mailing address - for replies).
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This document is an electronic record in terms of Information
Technology Act, 2000 and rules there under as applicable and the
amended provisions pertaining to electronic records in various
statutes as amended by the Information Technology Act, 2000. This
electronic record is generated by a computer system and does not
require any physical or digital signatures.
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This document is published in accordance with the provisions of Rule
3 (1) of the Information Technology (Intermediaries guidelines)
Rules, 2011 that require publishing the rules and regulations,
privacy policy and Terms of Use for access or usage of domain name
https://udyogpro.com/ ('Website'), including the related mobile
site and mobile application (hereinafter referred to as 'Platform').
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The Platform is owned by Generilic Enterprise , a company
incorporated under the Shop Act, with its registered
office at Ground, House No 728, Yenare Complex, Supa Supa - Walwane
road ,Ahmed Nagar ,India (hereinafter referred to as ‘Platform
Owner’, 'we', 'us', 'our')..
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Your use of the Platform and services and tools are governed by the
following terms and conditions (“Terms of Use”) as applicable to the
Platform including the applicable policies which are incorporated
herein by way of reference. If You transact on the Platform, You
shall be subject to the policies that are applicable to the Platform
for such transaction. By mere use of the Platform, You shall be
contracting with the Platform Owner and these terms and conditions
including the policies constitute Your binding obligations, with
Platform Owner. These Terms of Use relate to your use of our
website, goods (as applicable) or services (as applicable)
(collectively, 'Services'). Any terms and conditions proposed by You
which are in addition to or which conflict with these Terms of Use
are expressly rejected by the Platform Owner and shall be of no
force or effect. These Terms of Use can be modified at any time
without assigning any reason. It is your responsibility to
periodically review these Terms of Use to stay informed of updates..
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For the purpose of these Terms of Use, wherever the context so
requires ‘you’, 'your' or ‘user’ shall mean any natural or legal
person who has agreed to become a user/buyer on the Platform..
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ACCESSING, BROWSING OR OTHERWISE USING THE PLATFORM INDICATES YOUR
AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE,
SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING..
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The use of Platform and/or availing of our Services is subject to
the following Terms of Use:
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To access and use the Services, you agree to provide true,
accurate and complete information to us during and after
registration, and you shall be responsible for all acts done
through the use of your registered account on the Platform..
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Neither we nor any third parties provide any warranty or
guarantee as to the accuracy, timeliness, performance,
completeness or suitability of the information and materials
offered on this website or through the Services, for any
specific purpose. You acknowledge that such information and
materials may contain inaccuracies or errors and we expressly
exclude liability for any such inaccuracies or errors to the
fullest extent permitted by law..
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Your use of our Services and the Platform is solely and
entirely at your own risk and discretion for which we shall
not be liable to you in any manner. You are required to
independently assess and ensure that the Services meet your
requirements..
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The contents of the Platform and the Services are proprietary
to us and are licensed to us. You will not have any authority
to claim any intellectual property rights, title, or interest
in its contents. The contents includes and is not limited to
the design, layout, look and graphics..
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You acknowledge that unauthorized use of the Platform and/or
the Services may lead to action against you as per these Terms
of Use and/or applicable laws..
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You agree to pay us the charges associated with availing the
Services..
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You agree not to use the Platform and/ or Services for any
purpose that is unlawful, illegal or forbidden by these Terms,
or Indian or local laws that might apply to you.
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You agree and acknowledge that website and the Services may
contain links to other third party websites. On accessing
these links, you will be governed by the terms of use, privacy
policy and such other policies of such third party websites.
These links are provided for your convenience for provide
further information..
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You understand that upon initiating a transaction for availing
the Services you are entering into a legally binding and
enforceable contract with the Platform Owner for the
Services..
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You shall indemnify and hold harmless Platform Owner, its
affiliates, group companies (as applicable) and their
respective officers, directors, agents, and employees, from
any claim or demand, or actions including reasonable
attorney's fees, made by any third party or penalty imposed
due to or arising out of Your breach of this Terms of Use,
privacy Policy and other Policies, or Your violation of any
law, rules or regulations or the rights (including
infringement of intellectual property rights) of a third
party.
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Notwithstanding anything contained in these Terms of Use, the
parties shall not be liable for any failure to perform an
obligation under these Terms if performance is prevented or
delayed by a force majeure event..
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These Terms and any dispute or claim relating to it, or its
enforceability, shall be governed by and construed in
accordance with the laws of India..
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All disputes arising out of or in connection with these Terms
shall be subject to the exclusive jurisdiction of the courts
in Ahmed Nagar and Maharashtra.
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All concerns or communications relating to these Terms must be
communicated to us using the contact information provided on
this website
Privacy Policy
This Privacy Policy describes how Generilic Enterprise and
its affiliates (collectively "Generilic Enterprise, we, our, us")
collect, use, share, protect or otherwise process your information/
personal data through our website https://udyogpro.com/ (hereinafter
referred to as Platform). Please note that you may be able to browse
certain sections of the Platform without registering with us.We do
not offer any product/service under this Platform outside India and
your personal data will primarily be stored and processed in India.
By visiting this Platform, providing your information or availing
any product/service offered on the Platform, you expressly agree to
be bound by the terms and conditions of this Privacy Policy, the
Terms of Use and the applicable service/product terms and
conditions, and agree to be governed by the laws of India including
but not limited to the laws applicable to data protection and
privacy. If you do not agree please do not use or access our
Platform.
Collection-We collect your personal data when you use our
Platform, services or otherwise interact with us during the course
of our relationship.and related information provided from time to
time. Some of the information that we may collect includes but is
not limited to personal data / information provided to us during
sign-up/registering or using our Platform such as name, date of
birth, address, telephone/mobile number, email IDand/or any such
information shared as proof of identity or address. Some of the
sensitive personal data may be collected with your consent, such as
your bank account or credit or debit card or other payment
instrument information or biometric information such as your facial
features or physiological information (in order to enable use of
certain features when opted for, available on the Platform) etc all
of the above being in accordance with applicable law(s) You always
have the option to not provide information, by choosing not to use a
particular service or feature on the Platform. We may track your
behaviour, preferences, and other information that you choose to
provide on our Platform. This information is compiled and analysed
on an aggregated basis. We will also collect your information
related to your transactions on Platform and such third-party
business partner platforms. When such a third-party business partner
collects your personal data directly from you, you will be governed
by their privacy policies. We shall not be responsible for the
third-party business partner’s privacy practices or the content of
their privacy policies, and we request you to read their privacy
policies prior to disclosing any information. If you receive an
email, a call from a person/association claiming to be Generilic
Enterprise seeking any personal data like debit/credit card PIN,
net-banking or mobile banking password, we request you to never
provide such information. If you have already revealed such
information, report it immediately to an appropriate law enforcement
agency.
Usage- We use personal data to provide the services you
request. To the extent we use your personal data to market to you,
we will provide you the ability to opt-out of such uses. We use your
personal data to assist sellers and business partners in handling
and fulfilling orders; enhancing customer experience; to resolve
disputes; troubleshoot problems; inform you about online and offline
offers, products, services, and updates; customise your experience;
detect and protect us against error, fraud and other criminal
activity; enforce our terms and conditions; conduct marketing
research, analysis and surveys; and as otherwise described to you at
the time of collection of information. You understand that your
access to these products/services may be affected in the event
permission is not provided to us.
Sharing- We may share your personal data internally within
our group entities, our other corporate entities, and affiliates to
provide you access to the services and products offered by them.
These entities and affiliates may market to you as a result of such
sharing unless you explicitly opt-out. We may disclose personal data
to third parties such as sellers, business partners, third party
service providers including logistics partners, prepaid payment
instrument issuers, third-party reward programs and other payment
opted by you. These disclosure may be required for us to provide you
access to our services and products offered to you, to comply with
our legal obligations, to enforce our user agreement, to facilitate
our marketing and advertising activities, to prevent, detect,
mitigate, and investigate fraudulent or illegal activities related
to our services. We may disclose personal and sensitive personal
data to government agencies or other authorised law enforcement
agencies if required to do so by law or in the good faith belief
that such disclosure is reasonably necessary to respond to
subpoenas, court orders, or other legal process. We may disclose
personal data to law enforcement offices, third party rights owners,
or others in the good faith belief that such disclosure is
reasonably necessary to: enforce our Terms of Use or Privacy Policy;
respond to claims that an advertisement, posting or other content
violates the rights of a third party; or protect the rights,
property or personal safety of our users or the general public.
Security Precautions- To protect your personal data from
unauthorised access or disclosure, loss or misuse we adopt
reasonable security practices and procedures. Once your information
is in our possession or whenever you access your account
information, we adhere to our security guidelines to protect it
against unauthorised access and offer the use of a secure server.
However, the transmission of information is not completely secure
for reasons beyond our control. By using the Platform, the users
accept the security implications of data transmission over the
internet and the World Wide Web which cannot always be guaranteed as
completely secure, and therefore, there would always remain certain
inherent risks regarding use of the Platform. Users are responsible
for ensuring the protection of login and password records for their
account.
Data Deletion and Retention- You have an option to delete
your account by visiting your profile and settings on our Platform ,
this action would result in you losing all information related to
your account. You may also write to us at the contact information
provided below to assist you with these requests. We may in event of
any pending grievance, claims, pending shipments or any other
services we may refuse or delay deletion of the account. Once the
account is deleted, you will lose access to the account. We retain
your personal data information for a period no longer than is
required for the purpose for which it was collected or as required
under any applicable law. However, we may retain data related to you
if we believe it may be necessary to prevent fraud or future abuse
or for other legitimate purposes. We may continue to retain your
data in anonymised form for analytical and research purposes.
Your Rights- You may access, rectify, and update your personal data
directly through the functionalities provided on the Platform.
Consent- By visiting our Platform or by providing your
information, you consent to the collection, use, storage, disclosure
and otherwise processing of your information on the Platform in
accordance with this Privacy Policy. If you disclose to us any
personal data relating to other people, you represent that you have
the authority to do so and permit us to use the information in
accordance with this Privacy Policy. You, while providing your
personal data over the Platform or any partner platforms or
establishments, consent to us (including our other corporate
entities, affiliates, lending partners, technology partners,
marketing channels, business partners and other third parties) to
contact you through SMS, instant messaging apps, call and/or e-mail
for the purposes specified in this Privacy Policy. You have an
option to withdraw your consent that you have already provided by
writing to the Grievance Officer at the contact information provided
below. Please mention “Withdrawal of consent for processing personal
data” in your subject line of your communication. We may verify such
requests before acting on our request. However, please note that
your withdrawal of consent will not be retrospective and will be in
accordance with the Terms of Use, this Privacy Policy, and
applicable laws. In the event you withdraw consent given to us under
this Privacy Policy, we reserve the right to restrict or deny the
provision of our services for which we consider such information to
be necessary.
Changes to this Privacy Policy- Please check our Privacy
Policy periodically for changes. We may update this Privacy Policy
to reflect changes to our information practices. We may alert /
notify you about the significant changes to the Privacy Policy, in
the manner as may be required under applicable laws.
Grievance Officer
Ajay Pawar:
Designation: Operations Manager
Generilic Enterprise,
Contact us: info@udyogpro.com Phone: 7030307028 Time:
Monday - Friday(9:00 - 18:00)
Refund and Cancellation policy
This refund and cancellation policy outlines how you can cancel or
seek a refund for a product / service that you have purchased through
the Platform. Under this policy:
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Cancellations will only be considered if the request is made 10
days of placing the order. However, cancellation requests may not
be entertained if the orders have been communicated to such
sellers / merchant(s) listed on the Platform and they have
initiated the process of shipping them, or the product is out for
delivery. In such an event, you may choose to reject the product
at the doorstep.
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Generilic Enterprise does not accept cancellation requests
for perishable items like flowers, eatables, etc. However, the
refund / replacement can be made if the user establishes that the
quality of the product delivered is not good.
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In case of receipt of damaged or defective items, please report to
our customer service team. The request would be entertained once
the seller/ merchant listed on the Platform, has checked and
determined the same at its own end. This should be reported within
10 days of receipt of products. In case you feel that the product
received is not as shown on the site or as per your expectations,
you must bring it to the notice of our customer service within 10
days of receiving the product. The customer service team after
looking into your complaint will take an appropriate decision.
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In case of complaints regarding the products that come with a
warranty from the manufacturers, please refer the issue to them.
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In case of any refunds approved by Generilic Enterprise ,
it will take 10 days for the refund to be processed to you.
Cookies
A "cookie" is a small piece of data that a website can send to your browser, which may then be stored on your system. We sometimes collect information from visits to our website to help us provide you a better experience on this website. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that if you would rather not store the information for future use.
Third Party Collections of Information
This Privacy Policy only addresses the use and disclosure of information given us. To the extent that you disclose your information to other parties, whether they are other users, merchants or advertisers on our system or on other sites throughout the Internet, different rules may apply to their use or disclosure of the personal information you give to them. To the extent that we use third party merchants and advertisers, they adhere to their own privacy customs and policies. Because we do not control the privacy policies of third parties, you are subject to their privacy customs and policies. We encourage you to ask questions before you disclose your personal information to others.
Our Commitment to Data Security:
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect through the Site. However, please be advised that Udyogpro cannot guarantee and has no control over the public or third party network through which you send your personal information to Udyogpro's Site.
